Fee Disagreements
You could chat with our very own Virtual Assistant or Live Chat representative at or contact us at 1800 339 6963 or (65) 6339 6963 from overseas. We’re going to need a retrieval associated with the charge slide and email they for you for confirmation. This may grab from six to eight months and bills S$5.00 per duplicate.
Imagine if I am sure I didn’t render a deal on my report a€“ or that it is your wrong amount?
You are likely to call our 24-hour customer support Centre at 1800 339 6963 or (65) 6339 6963 from overseas to join up your dispute.
In case the debit or mastercard is actually missing or taken, you should document it straight away. We are going to cancel it and arrange a cards for you personally.
After you document that the card was lost or taken, you might not feel responsible for any deceptive transactions on the missing or taken card through the opportunity your alert united states:
Visit the Cards Digital Services web page at go.dbs/sg-digitalservices to prevent and replace your credit. As an alternative, you could contact our very own Customer Service middle at 1800 339 6963 or (65) 6339 6963 from overseas.
There isn’t any want to bring an excuse but kindly feature the cards profile numbers & trademark so we can cancel they. All of our address are:
For protection causes, please clipped each card by 50 percent and get rid of them right away. If there are exceptional balances leftover, their month-to-month statement will still be taken to your until full fees is made.
Check out our very own notes online providers webpage at go.dbs/sg-digitalservices to exchange their card. Instead, you can call our very own 24-hour customer support Centre on 1800 111 1111 or (65) 6327 2265 from overseas to obtain an alternative card.
- DBS/POSB online financial:Login to online financial >> notes >> Reset Card PIN
- DBS/POSB Digibank app:Login to Digibank application >> credit Services >> Reset Card PIN
- Should you not have actually net or Cellphone Banking, you can reset here.
Upgrading or Changing Notes
Indeed a€“ so long as you stick with alike credit. Like you can go from Visa to Visa silver or charge Platinum. Just write to you. Put your credit account number, signature and duplicates of newest earnings records (Income Tax observe of Assessment, IR8A, a computerised payslip or manager’s letter). Whether or not it’s recommended, your new card are with you within two weeks.
Certainly, but because each cards have different conditions you must apply once again. It really is your decision whether you should terminate their older card or keep it.
Cash Advance and Resources Exchange
a Cash Advance fee of 8% from the quantity withdrawn or S$15.00, whichever is greater, is going to be levied each Cash Advance transaction made on your own card levels. Besides, advance loan prevailing rate of interest of 28% p.a. (susceptible to compounding if the expense commonly repaid in full) about levels withdrawn, chargeable each day from go out best payday loans Bridgeview IL of detachment until receipt of complete fees (lowest charge of S$2.50) will incorporate.
Because of the DBS Funds exchange system, it is possible to transfer your own balances off their banking companies’ bank cards or lines of credit towards DBS charge card.
To inquire a resources Transfer, merely full the Funds exchange Form. Print they and mail it to you with copies of the some other banks’ comments in case you are paying to other finance companies, particularly Citibank, UOB, OCBC, etc. we are going to inform you the program updates via email.
Enhancing Cards Application Safety
What is EMV? EMV stands for Europay, MasterCard, Visa and that’s a combined effort to make sure protection and global Interoperability so that MasterCard and Visa cards can are recognized almost everywhere. Using the EMV practical processor, your own card try shielded against fraudulent tasks and you can benefit from the highest standard of security whenever transacting on your cards.