What exactly is consumer work score (CES) & How do i measure it?

What exactly is consumer work score (CES) & How do i measure it? 8 min realize Customer Effort Rating (CES) was just one-product metric one steps simply how much efforts a customers must exert to locate problematic fixed, a demand satisfied, an item bought/came back otherwise a concern replied. CES studies typically query issue, “towards … Continue reading What exactly is consumer work score (CES) & How do i measure it?