The process is for the initiator to resist the urge to put her hands up in exasperation and present up. Acknowledging first that “we’ve got a challenge” can often be adequate to reduce somebody’s defensiveness as it is a means of expressing concern that does not indicate fault or judgment. Although it might seem unjust … Continue reading The process is for the initiator to resist the urge to put her hands up in exasperation and present up.
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