Much more information can be found regarding our very own rooms off Customers who’re blind otherwise features lower vision and you can People that have cognitive handicaps.

We enable the Customer being assisted to help you direct the staff in the best way to execute new lift and you will import. A small wheelchair which can match on the aircraft aisle is actually available at all of the door and also be utilized when the assistance is requisite. Each entrance is also equipped with a traveler Import Kit (PTK), which has a slide panel and a move sling.

If the a buyers requires a chair having a movable aisle armrest to raised assists an elevator and you may import, the region of movable aisle armrests can be obtained right here.

Preboarding is available to possess Consumers that a specific seats you need to suit their handicap and you may/or need assistance inside boarding brand new aircraft or stowing an enthusiastic assistive equipment. Men and women Customers who are in need of additional time so you can board get a good the brand new boarding solution which have an additional time designation. The new designation serves as notice to the Functions (boarding) Broker the Buyers is allowed to panel just before Family Boarding.

We’ll enable it to be one travel partner to do something since the an enthusiastic “attendant” and preboard which have a buyers with a handicap should your Customer requires the person’s direction often so you can board otherwise during the newest aircraft. Quite often, the consumer means help from just one other individual, and seniorpeoplemeet you can any additional members of the family otherwise family are expected so you’re able to panel using their tasked class.

Men and women People exactly who be eligible for preboarding are certain to get another boarding admission with a great preboarding designation

People is always to consult preboarding from your Customer support Representative from the violation stop otherwise deviation gate. All of our Representatives is actually taught to inquire truth-shopping for concerns to decide if the Buyers fits the newest certificates revealed significantly more than. Brand new designation serves as notice to your Businesses (boarding) Representative the Buyers shall be permitted to preboard.

Note: People that preboarding due to a need for a certain chair aboard brand new flights should consult with the Businesses (boarding) Broker shortly after protecting a beneficial boarding citation towards preboarding designation and you may prior to the start of the preboarding in order to alert new Agent so you’re able to brand new seating you would like.

Due to the fact Southwest Airlines does not assign seating, preboarding is available getting Customers who require a specific seat in order to match its disability. See the Preboarding part over having facts.

If a consumer having an impairment simply needs a little extra for you personally to panel, we will enable the Customer to help you panel prior to Family relations Boarding, involving the “A” and you can “B” teams

Consumers who need one or more chair so you can complement a disability (age.grams., a consumer who’s got their/the girl case into the a cast that stretches with the area at the side of the consumer) can get proactively purchase a supplementary chair(s) in order to notify Southwest of the particular chair you would like. If you are information to own reservation a second seat online is available into the our People out-of Size page, Consumers to invest in another seat to match a handicap is have fun with “DXS” in place of “XS” to the People center term. Users could possibly get call us to own a reimbursement of price of the additional chair ordered to suit the consumer immediately after take a trip. In the event the a buyers with an impairment have issues about the total amount out of room necessary and won’t need to pick an extra chair, the customer will be consult the client Solution Broker at departure entrance. Overall, an extra chair can only be bought to own a consumer with a disability should your Customers create if not be unable to availability our routes. If you don’t, since detailed in our Deal out of Carriage, the purchase in excess of one chair on the just objective off making certain additional personal area is actually banned.