The Service Quality Model, also known as the Gap Model, was developed in 1985
The Service Quality Model, also known as the Gap Model, was developed in 1985 It highlights the main requirements for delivering a high level of service quality by identifying five ‘gaps’ that can lead to unsuccessful delivery of service The first four gaps are referred to as; Knowledge gap, Design gap, Delivery/Performance gap, and Communications … Continue reading The Service Quality Model, also known as the Gap Model, was developed in 1985
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